Sona9's Privacy Policy

1Introduction

Welcome to Sona9. As Bangladesh's trusted online gaming platform, we are fully committed to protecting your privacy. This Privacy Policy explains how Sona9 collects, uses, and safeguards your personal information.

By using our platform, you agree to this Privacy Policy. We encourage you to read it carefully. If you have any questions, please reach out to our support team — we are always ready to help.

This Privacy Policy applies to all Sona9 services, including the website, mobile app, Live Casino, slots, Sports Betting, fish games, and other gaming services.

2What Information We Collect

Sona9 only collects the information needed to deliver the best possible service. We collect three types of data:

Information Provided Directly

• Name, date of birth, and nationality
• Email Address and Phone Number
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking / Nagad / Rocket number)
• Transaction history and amounts

Automatically Collected Information

• IP Address and Device Type
• Browser information and operating system
• Activity logs on the platform
• Login time and location data
• Gaming Patterns & Preferences

Information Received from Third Parties

• Payment processor transaction confirmation
• Identity Verification Agency Data
• Fraud Prevention Service Data

3How Your Information Is Used

Sona9 uses your information only for legitimate and transparent purposes. We never use your data for anything other than its intended purpose without your consent.

• Account Management: For registration, login, and profile updates.
• Identity Verification (KYC): To meet regulatory obligations and prevent fraud.
• Payment Processing: For fast and secure deposits and withdrawals.
• Customer Support: To resolve your issues and process complaints.
• Promotions & Bonuses: For personalized offers and exclusive deals (you may opt out at any time).
• Security Monitoring: For account security and detection of suspicious activity.
• Legal Compliance: To fulfill regulatory requirements.
• Platform Improvement: To enhance the overall user experience.

4Cookie Policy

Sona9 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies We Use

• Essential Cookies: Required for login sessions and security — the platform cannot function without these.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To analyze platform usage and drive improvements.
• Security Cookies: To detect and identify fraudulent activity.

You can disable cookies through your browser settings. However, doing so may cause some features to not function properly.

5Data Sharing Policy

Sona9 never sells your information to third parties. However, limited data may be shared in the following specific circumstances:

• Payment Processors: Only transaction-related data is shared with Mobile Banking, Nagad, Rocket, and other payment partners.
• Identity Verification Agencies: KYC verification is conducted with licensed institutions.
• Law Enforcement: Where required by government order or as part of a legal process.
• Fraud Prevention: For security checks against industry-wide fraud databases.

6Data Retention Period

Sona9 does not retain your data beyond what is necessary. Different types of information are subject to different retention periods:

Upon expiry, data is securely deleted or anonymized.

7Your Privacy Rights

As a Sona9 user, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that the use of your data be restricted in certain cases.
• Right to Data Portability: The right to receive your information in a structured, portable format.
• Right to Object: The right to object to the use of your data for specific purposes.
• Right to Opt Out of Marketing: The right to opt out of promotional communications at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

8Child Protection Policy

Sona9 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at the time of registration. If we become aware that data has been collected from a minor, we will immediately close that account and delete all associated information.

9Security Measures

Sona9 uses industry-leading technical and organizational measures to keep your data secure:

• SSL/TLS Encryption: 256-bit encryption on all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protecting the platform from cyberattacks.
• Regular Security Audits: Testing by third-party experts.
• Encrypted Database: All stored data is fully encrypted.
• Staff Training: Regular staff training on data protection.
• Incident Response Plan: Swift action in response to any security incident.

In the event of a security breach, Sona9 will notify the relevant authorities and affected users within 72 hours, as required by law.

10Policy Changes

Sona9 may update this Privacy Policy from time to time. For significant changes, we will:

• We will notify you via email.
• We will display a notification on the platform.
• We will update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes indicates your acceptance of the updated policy. Previous versions of the policy are retained on our end.

11Get in Touch

For any privacy-related questions, complaints, or requests, please reach out to our dedicated team: